Achievements

July, 2005-Feb, 2008 STMicroelectronicscheap ralph lauren polo shirtscheap ralph lauren polo shirts Customer Service for key account( Changhong/ Huawei)Customer service (Key ctms on hand-Huawei, Alcaltel, Sonyerisson and so on)ain responsibilities:1, Manage and lead Customer Program (VMI, JIT and so on) negotiation and implementation with internal and external customers, achieve Service Programralph lauren polo shirts ralph lauren polo shirtsperformance2, Drive European Business Unit and Asia Pacific factory to secure supply support to key accounts, especially when ‘allocation’ happens3, Understand overall manufacturing strategy, supplycheap nike shoescheap nike shoes bottlenecks and their impact on customers, own supply escalations, resolution and communication4, Understand and recommend service options based on customer/ST strategy 5，Improve order coverage to RFP and order entry to lead time6，Ensure compliance to SOP, PA, SOX, customer audits
7, Address customer scorecards and metrics8, Develop and own service strategy for customers9, Understand customer’s supply chain and identify continuous improvement opportunities10, Represent ST Supply Chain Operations in customer meetings and internal meetings
11, Collaborate with different teams, such as sales, marketing, plant, product division and logistics teams12, Manage customer satisfaction improvement program to strengthen customer loyalty13, Plan and control inventory of customer program, settle the liability issues of aging stock.
14, Drive forecast accuracy, forecast collaboration and influence Sales Demand Signals15, QuotationEventCoordinate and organize important shows, such as global sales convention, CHINA CENTRAL BROADCAST NETWORK event 1. Identify potential new sources of supply or new technologies within market/industry for soft goods and materials.2. Awareness of market forces (i.e. regulations, demand situation, politics)
3. Work with suppliers and customers on new product development. Create timetable for:a) Sampling, pilot and production run,b) Validate sample run with customer quality department,c) Work with customers to identify technical /quality issues,4. Participate in supplier evaluation and audit5. Develop and maintain vendor capability & capacity matrix by product line6. Work closely with vendors to maintai a report on:a) Technical issues/concerns that are identified, b) Employ statistical techniques such as trend analysis to be proactive in problem solving,c) Identify opportunities for improvement of manufacturing process in cooperation with vendors,7. Responsible for ensuring that all products conform to order, drawing and specification requirements.8. Work with suppliers and USA staffs to develop and implement inspection protocol from sampling to productionhttp://www.twilightteens.com/forum
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